RETURN POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. RETURN SHIPPING COSTS APPLY.

Is it possible to return my order?

Yes, it is possible.

If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receiving them.

In this case, the order must meet the following conditions:

1. The order must still contain all original parts and components, and the packaging must be in the same condition as when the product was received.

2. The product must show only normal handling. Damage caused by careless use is excluded.

3. Products for which hygiene is important must be thoroughly cleaned before the return process begins.

4. Any defect must be reported immediately after receiving the product.

5. We reserve the right to charge the customer for return shipping costs.

6. Returns will be processed within 7 business days, and if all conditions are met, the return will be officially approved within this period.

We reserve the right to refuse returned items if we suspect that they have been used or damaged through no fault of our own.

How can I return my order?

If your order meets the conditions listed above, you must follow these steps to start the return process:

Send an email to: (YOUR STORE EMAIL)

Please make sure your email includes the following information:

• Order number

• Reason for the return request

• A photo of the product if it is damaged

• Customer's first and last name

• Customer's address

We will then contact you and provide you with the correct return address.

Never send your return to the sender. We will provide the correct return address after you contact us.

The customer is responsible for all return shipping costs.

Cancellation Conditions

Right of Cancellation

The cancellation period is 14 days from the day on which you, or a third party designated by you other than the carrier, receive the goods.

As we operate with a fully automated system, orders are processed immediately after they are placed.

For this reason, we cannot stop the shipping process once an order has been submitted, and refunds cannot be issued before the goods have been delivered.

To exercise your right of cancellation, you must notify (STORE NAME) with a clear statement, for example by email, indicating your decision to withdraw from the contract.

The cancellation process is completed once we have received the returned goods.

The cost of returning the goods will be borne by the buyer.

Orders Already in Transit

As our products are shipped from Asia, delivery times may be longer than expected, and these transit times are beyond our control.

If the products are already on their way to you, cancellation is no longer possible.

Please wait until you receive the goods and then return them.

However, you may notify us of your intention to cancel in advance.

To ensure the fastest possible return process, we kindly ask you to send us a shipping confirmation.

Consequences of Cancellation

If you withdraw from this contract, we will reimburse all payments received from you, excluding delivery costs and any additional costs resulting from choosing a shipping method other than the least expensive standard delivery option offered by us.

The refund will be processed without unnecessary delay and no later than 14 days from the date on which we receive both your cancellation request and the returned goods.

The refund will be made using the same payment method used for the original transaction unless otherwise agreed.

No additional fees will be charged for the refund.

IMPORTANT

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA.